Historically, the travel requirement for this position has ranged from 80-100%. The safety and well-being of our people continues to be the top priority, and our decisions around travel are informed by government COVID-19 response directives, recommendations from leading health authorities, and guidance from a number of infectious disease experts. For now, all KPMG business travel, international and domestic, is currently restricted to client-essential sales/delivery activity only. At some point in the future and with the safety of people as the critical factor, the travel requirement will likely increase, possibly to previous levels, but KPMG is committed to balancing client requirements with new delivery capabilities.

The KPMG Advisory practice is currently our fastest growing practice. We are seeing tremendous client demand, and looking forward we don`t anticipate that slowing down. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG, our people are our number one priority. With a wealth of learning and career development opportunities, a world-class training facility and leading market tools, we make sure our people continue to grow both professionally and personally. If you`re looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory.

KPMG is currently seeking a Director in Customer & Operations for our Consulting practice.

Responsibilities:

• Support client engagements related to Aprimo solutions and their ability to meet a customer or client`s needs while participating in developing and identifying key level of solution mastery in a business / functional area within Commercial and Marketing Planning, Marketing Operations, Digital Asset and Content Management, Through Channel Marketing Automation, Social Media, and Marketing Technology
• Provide input into engagement decisions including work plan and timeline, project management, resource allocation and career development of staff members in addition to collaborate with team members to develop innovation solutions across key Marketing Operations initiatives
• Serve as a resource and key team member in client projects and support progress against project milestones to help ensure timely execution of project deliverables
• Develop and write user stories and have experience with agile delivery methodologies in addition to configure the solution, validating the solution with the client, and working with the client to manage scope
• Serve as an Aprimo product professional for the entire project lifestyle and lead and enable small teams of offshore resources to configure the application
• Share product and best practice expertise with the client and Aprimo team members

Qualifications:

• A minimum of eight years of management consulting and/or a combination of corporate role and consulting experience in marketing transformation initiatives around marketing effectiveness, marketing operations, marketing management, and change management across diverse industries
• Bachelor`s degree from an accredited college/university; advanced degree from an accredited college/university preferred in Business Administration or Marketing
• Experience in working with sales and marketing applications (salesforce, SAP, Aprimo, or other social or CRM applications), or working in a consulting environment on sales and marketing capabilities
• Knowledge of MarTech and competitive solutions with additional technical experience in one of the following areas such as Plan & Spend, Distributed Marketing, Marketing Performance Management and Business Planning
• Excellent written and verbal communication, facilitation, and presentation skills
• Travel may be up to 80-100%
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm`s compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.