Social Media Marketing Manager- Employment Branding

For most organizations, social media is a way to promote products and services. And while, yes, we do that.. . this role is much larger. Our products and services are directed at B2B... but our consumer brand is focused on our nearly 60,000 employees globally and the 1000s of hires that we do in every region around the globe. That`s why
TTEC`s employment brand
is intertwined with our
social media strateg
y. A high-volume, fast-paced recruitment environment requires a
Social Media Manager
who can blend the best of organic content strategy that appeals to our current workforce, social media marketing and advertising that attracts quality talent reflecting our culture, and flexibility and finesse to manage a global team. This role is mission critical, ensuring TTEC is positioned as the employer of choice, engaging employees and attracting candidates that are passionate about delivering amazing customer.

What You`ll be Doing
:
In this role, you`ll be the primary subject matter expert for TTEC globally on supporting the employment brand through social media channels. You`ll build and execute upon the content strategy, calendaring, and content curation. This includes managing a global team of regional social media specialists, interacting with leadership at all levels, working with other groups like talent acquisitions, employee communications, and coprorate marketing, and creating strategic internal relationships.

More specifically, on a typical day you might:

• Be on numerous social channels branded as TTEC or interact with others where TTEC or our competitors are mentioned
• Develop and post interactive, user generated content all in a professional, yet conversational tone consistent with TTEC`s voice
• Collaborate with team members, leaders, talent acquisition teams, or employee communications team to build content and/or social marketing campaigns
• Monitor daily activities and interactions within the community to ensure compliance to community objectives and Code of Conduct. Act on behavior that is outside Code of Conduct; remove posts, take corrective coaching action, escalate to appropriate manager.
• Report on successes and lessons learned from community.
• Sharing your passion for growing TTEC`s use of social media tools to help our associates perform their jobs better.
• Coaching or training users on community tools
• Promoting and sharing your subject matter and technical expertise

What`s required for your career success as a Social Media Manager

• BA/BS in marketing or equivalent experience
• An absolute and demonstrated passion for social media as a business marketing tool
• Understanding of EVPs and how to demonstrate those through social stories
• Experience with online communities
• Experience managing a team (preferably global)
• 5-7 Years of working knowledge of complete Microsoft Office Suite
• Bilingual language skills beneficial, not required

COMPENSATION & BENEFITS

The anticipated starting salary range for individuals expressing interest in this position is $75-90k annually. This position is eligible to participate in an annual incentive program.

Benefits available to eligible employees include the following:

• Medical, dental, and vision
• Tax-advantaged health care accounts
• Financial and income protection benefits
• Paid time off (PTO) and wellness time off

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don`t take our word for it - check out some our women in leadership and diversity awards on TTECjobs.com.

Lead Everyday
w

Do the Right Thing
w

Reach for Amazing
w

Seek First to Understand
w

Act as One
w

Live life Passionately
.

Primary Location

Job