Customer Community Manager

Customer Community Manager at Change Healthcare

$ Confidential

Customer Community Manager

What will be my duties and responsibilities in this job?

  • Working with the community team, support teams, product managers and key stakeholders to ensure alignment with community goals
  • Work with the team to develop and implement a strategic content plan for the online community
  • Collaborate with product SMEs to produce, edit, rewrite and post content.
  • Engage with the online community and respond to comments and requests.
  • Designing and maintaining clear operational guides to ensure consistency of operations across lines of business
  • Drive improved usage and understand of customer-facing tools and portals through education programs aimed at existing clients and internal support teams.
  • Working with community team to ensure that product and support teams have tools and resources necessary to meet community goals
  • Collaborating with management and stakeholders to track and follow up on community goals and responsibilities
  • Reporting to leadership on the status of goals, and overall operations between community, product and support teams

What are the requirements?

  • Years of experience: 5+ with a Bachelor`s, 3+ with a Master`s or a PhD without experience
  • Education: minimum a Bachelor`s degree
  • Physical requirements: General office demands

What critical skills are needed for you to consider someone for this position?

Published 2021-10-07

Change Healthcare looks for a Customer Community Manager in Nashville, TN 37214 location.

How much Community Manager Jobs professional earns at Change Healthcare?

The proposed salary for Community Manager Jobs position at Change Healthcare is Confidential.

Customer Community Manager responsibilities at Change Healthcare

According to the common industry standard, Community Manager Jobs specialist is in charge for the following activities.

Required Community Manager Jobs qualifications at Change Healthcare

To be disscussed with candidate