Community Manager

Community Manager at Bell Partners

$ Confidential

This position is responsible for leading and directing all community operations. The Community Manager leads and motivates community staff members to provide service to residents and maintain a high level of resident satisfaction

  • Essential Functions and Responsibilities:

    • Lead, direct, and control all facets of the community to ensure quality services and a high degree of customer satisfaction by to Bell Apartment Living standards and policies, while working within budgetary guidelines
    • Recruit, hire, onboard, manage and provide performance feedback to employees to ensure community performance and adequate staffing. Motivate associates through recognition programs, training, and team building. Ensure team meets BAL strategic drivers
    • Train staff members on proper leasing techniques and resident service
    • Ensure property performance is maximized—this includes walking the grounds to ensure product is show ready; walk all made ready apartments to inspect and ensure ready for new resident
    • Tour visitors and guests (this includes prospects, owners, investors, guests from corporate) to show amenities, apartments, models, community, etc. (this may involve walking on hills and up and down 3 flights of stairs)
    • Conduct regular performance appraisals and address any associate concerns or employee relations issues. Maintain complete and accurate associate files and a high level of associate satisfaction, as measured by periodic surveys
    • Conduct weekly meetings with leasing and maintenance staff (Some are held while standing in the maintenance shop or office for up to 30 min at a time)
    • Ensure BAL strategic drivers are communicated to staff and achieved
    • Develop and administer the community budget
    • Evaluate unit prices in accordance with the market and budgeted goals
    • Develop an annual marketing plan and conduct marketing reviews on a monthly basis
    • Obtain bids for all contract services and oversee routine capital projects; coordinate with Construction Services, as necessary
    • Ensure that the onsite staff provides the highest level of service to residents; respond appropriately to survey results
    • Responsible for 35% of leasing activities

    Additional Functions and Responsibilities:

    • Additional duties as assigned

    Knowledge, Skills and Abilities:

    • Must have proven ability to build, lead, and serve on teams required
    • Must demonstrate strong marketing skills required
    • Must have advanced mathematical stills and ability to analyze and explain financial reports
    • Must have strong working knowledge of MS Office Suite to include MS Excel
    • Knowledge of Yardi Voyager, or other similar programs preferred
    • Must have strong time management skills and ability to multi-task required
    • Must demonstrate support of Bell Core Values
    • Must demonstrate support of BAL strategic drivers
    • Must demonstrate ability to provide exceptional customer service
    • Must be able to clearly communicate both orally and in writing
    • Must be able to understand directives both orally and in writing
    • Must have superior interpersonal skills; ability to get along with diverse personalities; tactful; mature, flexible
    • Must present a professional image
    • Must be resourceful and well organized

    Education and Background:

    • BA/BS in business, sales or related field, relevant experience or a combination
    • Successful supervisory experience
    • 3+ years’ experience in a property management role preferred

    Published 2021-10-11

    Bell Partners looks for a Community Manager in Charlotte, NC 28273 location.

    How much Community Manager Jobs professional earns at Bell Partners?

    The proposed salary for Community Manager Jobs position at Bell Partners is Confidential.

    Community Manager responsibilities at Bell Partners

    According to the common industry standard, Community Manager Jobs specialist is in charge for the following activities.

    Required Community Manager Jobs qualifications at Bell Partners

    To be disscussed with candidate