Social Marketing Associate

Social Marketing Associate at Pollen

$ Confidential

Pollen is seeking a digitally savvy Social Marketing Associate to help grow Pollen`s master brand community on socials.

You will love this role if you are immersed in digital culture and are passionate about creating valuable interactions between people online with the goal of growing brand awareness, relevance and trust. The Pollen community currently spans the globe and is made up of avid music fans, travellers, and customers ("members") who have joined a Pollen experience, such as J Balvin NEON in Las Vegas.

We`re on plan to triple our 550-strong headcount in the next 12 months with offices in London, New York, Los Angeles, Toronto, Vegas, Miami, Amsterdam and Wroclaw, and this role will be critical to nurturing the health of our rapidly-growing global community.

In the first 12 months you will:

  • Own publishing of daily social content.
  • Organize a daily calendar of social posts. Includes partnering closely with cross-functional partners to understand sometimes quickly-changing campaign details, collecting assets, writing captions, and ensuring accurate post information, timing, and positioning.
  • Expand and engage the Pollen brand social community with daily listening, maintenance, and monitoring across platforms, with a particular focus on Instagram and Twitter.
  • Build Facebook Events for all experiences and engage with members in them.
  • Adhere to brand voice principles while replying to non-customer experience-related comments and DMs.
  • Prioritize timely responses to customer engagements on social.
  • Proactively engage, grow, and convert social media followers into customers.
  • Analyze and report on community sentiment data to drive continuous improvement, optimization, and innovation.
  • Champion the voice of consumers in internal conversations.
  • Contribute to ongoing brand community initiatives including channel strategies, PR activations, Influencer partnerships, CX communications, events, and more.
  • Establish positive relationships with diverse stakeholders across Pollen to foster healthy collaboration.
  • In partnership with the Customer Experience team, develop Community Guidelines to ensure the health and safety of the global Pollen Brand Community.

About our culture

  • We are results focused so you can choose your own hours & take as much vacation as you need to drive results and perform at your best. Watch our CEO talk about our innovative culture.
  • Read our CEO`s open letter about our focus on Belonging, and about the mission of our women`s programme Illuminate.
  • Everyone is an equity owner in the company.

Find out more about our culture and life at Pollen on Instagram.

About Pollen

Pollen builds, curates, and delivers the best travel experiences using technology, a network of global partners, and a data-driven customer-led mindset – pairing world class entertainment with the world`s most exciting destinations.

Pollen brings you all the best experiences on We have two offerings: Pollen Presents and Pollen+. Pollen Presents curates experiences around your tastes and preferences you can`t find anywhere else. These experiences bring together music, sports, wellness and beyond to enable you and your friends to connect around one-of-a-kind itineraries in exciting destinations. Pollen+ always gets you more at music festivals and events when you book through us. Pollen+ partners with the biggest promoter brands and music festivals, including We Are FSTVL, Austin City Limits, Bonnaroo, C3, Electric Zoo, Live Nation and more.

Pollen was founded in 2014 by brothers Callum & Liam Negus-Fancey. Pollen is backed by prominent investors including Kindred, Northzone, Sienna Capital, Backed and Draper Spirit. Pollen has raised over $100 million in VC funding.

Published 2021-12-21

Pollen looks for a Social Marketing Associate in Los Angeles, CA location.

How much Influencer Marketing Jobs professional earns at Pollen?

The proposed salary for Influencer Marketing Jobs position at Pollen is Confidential.

Social Marketing Associate responsibilities at Pollen

According to the common industry standard, Influencer Marketing Jobs specialist is in charge for the following activities.

Required Influencer Marketing Jobs qualifications at Pollen

To be disscussed with candidate