Customer Service and Social Media Assistant

Customer Service and Social Media Assistant at

$ Confidential

We are hiring a Customer Service and Social Media Assistant. We are looking for someone who can be responsible for ensuring that the needs of customers are satisfied and promoting excellent customer service throughout the company


Key Responsibilities and Tasks

  • Ensuring that the needs of customers are satisfied, promoting excellent customer service throughout the company
  • Handling enquiries from customers via phone, social media and post.
  • Ensure priorities in customer service, marketing and public relations (PR) are observed in support to the Head of Commercial & Finance.
  • Be responsible for the entire customer relations process from answering enquiries, logging complaints, commendations and transferring cases to colleagues as required.
  • The team will address all queries from media and publicly elected represented bodies and/or individuals in consultation with the Head of Stakeholder Relations.
  • Help to support the Head of Commercial & Finance to develop and implement the company’s customer service policy and ensure delivery against the Customer Charter.
  • Measuring customer satisfaction and supporting the senior management team to improve services
  • Work closely with the Finance Controller & Contract Manager to feedback key information to the NTA around the customer experience on the Dublin Commuter services.
  • Be responsible for the posting of coach stop information and for updates to the website.

Competencies, desirable traits or attributes:

  • Be primarily confident and diplomatic communicators, with an empathetic and courteous manner, who enjoy helping people.
  • Strong customer focus.
  • An effective communicator and good decision maker – confident and quick to learn.
  • A strong ethos of teamwork
  • Time management and organisational skills
  • A good knowledge of Company procedures, agreements and legalities, especially those relating to the bus industry such as Drivers hours regulations and license checking.
  • You will also need a good knowledge of the Go-Ahead Ireland bus operating area.

General Safety Responsibilities:

  • To act in a manner as to ensure the health, safety, welfare, environment and fire safety of yourself and others in the organisation as well as any clients and visitors.
  • Ensure that you and any guests to any company premises understand emergency and evacuation arrangements.
  • Ensure your working environment is maintained in a safe and tidy condition. To act proactively in identifying and any unsafe practices or safety risks in the organisation and reporting these through the appropriate channels.
  • Ensure adherence to all relevant company and Go-Ahead group company policies and procedures.

Note:

This job description is a guide only. Any omission from this job description does not in any way imply that it is not part of the required duties. Employees are expected to comply with the instructions of any Company Official.


To apply for this role, please send a copy of your CV and a cover letter to [email protected], with the position in the subject line.


Closing date: 20th April 2022.





Published 2022-04-07

looks for a Customer Service and Social Media Assistant in Media, PA location.

How much Social Media Assistant Jobs professional earns at ?

The proposed salary for Social Media Assistant Jobs position at is Confidential.

Customer Service and Social Media Assistant responsibilities at

According to the common industry standard, Social Media Assistant Jobs specialist is in charge for the following activities.

Required Social Media Assistant Jobs qualifications at

To be disscussed with candidate