Job summary
Ring is seeking a CS Operations Manager. You will have the opportunity to lead a team of 4 supervisors within the Ring organization. You will be responsible for leading, developing, and engaging a team of exceptional talent, and one of your main focuses will be motivating, mentoring, and coaching your team to become the best leaders they can be. To achieve this, Operations Managers are creative problem solvers who are able to dream in immense scale, make analytic decisions, and deliver meaningful results that keenly drive productivity and efficiency.

This role can work out of the following locations: Glendale/Mesa AZ, Malvern PA, Mayfield OH, Austin TX, Hawthorn CA, or North Redding MA.

Key job responsibilities
As an Operations Manager, you will have the opportunity to lead a community support team that provides exceptional service to Ring customers. You will be responsible for leading, developing, and engaging a team of exceptional talent that makes innovation possible; one of your main focuses will be motivating, mentoring, and coaching your team to become the best leaders they can be. You will also be responsible for interpreting and communicating performance trends, identifying causes behind the patterns, initiate operational improvements, and contributing to the development of enhancement efforts.
Responsibilities:

• Champion world-class technical community support teams across multiple call center locations
• Evaluate performance metrics to proactively identify opportunities for enhancements on your teams and foster an environment of continuous growth
• Oversee coaching, development, and training in order to inspire an ever-evolving team of community support professionals
• Cultivate meaningful relationships with all levels of leadership and stakeholders
• Identify potential challenges that impact the call centers, provide alternative solutions, and share feedback with other business leaders
• Empower and mentor your team to build and support a dynamic coaching and development culture

A day in the life
As a CS Operations Manager you will be responsible for reviewing and reporting on team performance data daily, conducting weekly 1:1 sessions with your supervisors to review performance and perform outlier management. You will also be responsible for managing small programs within the department and reporting on overall company performance, recognizing top performers, and helping team members that may require additional coaching.

About the team
Our team consists of over 100 team members spread across multiple parts of the business. Our focus is on providing a phenomenal customer experience, while also ensuring that our team members are prepared to grow and move up into their next roles in the organization.